Google prepares Pixel update to address storage access problem in Android 14

Google Readies Pixel Update to Fix Android 14 Storage Access Issue

Google has released a more detailed response regarding the storage access issue experienced by some Pixel devices after updating to Android 14. The company acknowledges the problem and is actively working on a fix, as well as exploring data recovery options.

Issue Description

According to Google, the storage access issue affects Pixel 6 and later models that have both received the Android 14 update and have multiple users set up. This includes users, guests, restricted profiles, and child users. However, it does not include having multiple Google Accounts signed in within the primary user or work profiles.

The issue can manifest in two ways:

  • The primary user may be unable to access media storage.
  • The device may repeatedly reboot with a “Factory data reset” message. If the message is accepted, non-backed up data may be lost. If declined, the device will continue to reboot with the “Pixel is starting” message.

Google Play System Update

Google has already released a Google Play system update that helps prevent the issue from occurring on additional devices. Users can install the update by navigating to Settings > Security & privacy > System & update > Google Play system update. The latest version available at the time of writing is dated October 1, 2023.

System Update to Restore Access

For those currently unable to access media storage, Google is developing a system update that will repair the issue and restore access to media files without requiring a factory reset. This update is aimed at resolving the problem without causing any data loss.

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Data Recovery

Google is also investigating potential methods for recovering data from devices stuck in the “Pixel is starting” boot loop. While this effort is ongoing, Google promises to provide more information as soon as it becomes available. It is important to note that data recovery is not guaranteed at this time.

Precautionary Measures

For all other users, including those who have already performed a factory reset on their devices, Google advises avoiding the creation or login of a secondary user until the OTA (over-the-air) update is made available. This precautionary measure aims to prevent the storage access issue from affecting additional users.

Apology and Patience

In conclusion, Google apologizes for the inconvenience caused by this issue and expresses appreciation for users’ patience during the resolution process. The company is committed to resolving the storage access problem promptly and ensuring the best possible user experience.

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